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Questions about the protocol, your account, a pitch, or press coverage. Pick the right channel and we'll get back to you.

What is this about?
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Account and platform support
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Typical response: within 24 hours on business days
System Status
ALL SYSTEMS OPERATIONAL
Contact Channels
General Support
support@aethynex.com
Response within 24 hours
Brand Partnerships
brands@aethynex.com
Response within 12 hours
Press & Media
press@aethynex.com
Response within 48 hours
Legal & Privacy
legal@aethynex.com
Response within 5 business days
Common Questions

If the creator responded, the bond was captured and a receipt was sent to your email. If they did not respond within 72 hours, the authorization was voided and you were never charged.

Log into your creator dashboard and go to Rate Card in the left sidebar. Changes take effect immediately and will display on your public portfolio within a few minutes.

Once a pitch is submitted and the Capital Bond is authorized, the protocol is active and cannot be cancelled. The bond is released automatically if the creator does not respond within 72 hours.

The $4.00 review fee is disbursed via Stripe Connect within 1 to 3 business days after a Definitive Response is submitted.

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